Contact us

Please note that our call centre will be closed this weekend due to an important systems update. You'll be able to reach us again during our regular business hours from 7am on Monday 13th May. If you choose to email us over the weekend, we won't be able to respond to your query until Monday, but rest assured that we received it and will reply to you as soon as possible. There is no need to send a follow-up email. We apologise for any inconvenience this may cause and look forward to serving you again soon.

How to contact us

We are more than happy for you to contact our team of optical experts on 01793 746601. Our phone lines are open 7am-8pm Monday to Friday.

Can we answer your question?

Before you contact us you might want to check our help section and FAQs. If you still can’t find what you are looking for, please call us or use one of the other contact methods below.

Returning an item explains how to return an item to us
Understanding your prescription illustrates the various styles of prescriptions and common ways that they’re written to help you understand them
Tracking your order explains how to follow your order via our website
Delivery times explains how long your order is likely to take

Other ways to contact us

You can email ask@glassesdirect.co.uk. Our customer service agents aim to respond to all email queries within 24 hours.

You can also write to us at
Glasses Direct Customer Services, 25th Floor, City Tower, Piccadilly Plaza, Manchester, M1 4BT

Please do not send returns to the above address. Instructions on how to return an item can be found here.

How to contact us

Can we answer your question?

Other ways to contact us

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